Refund policy

Last updated: August 3, 2026

This Refund Policy applies to purchases made from Wonder Print Shop. Wonder Print Shop is a brand of KONIC LLC.

This policy explains how refund requests are reviewed, when approved refunds are processed, what amounts may be refunded, and how long funds may take to appear after processing.

It works together with our Return Policy, Exchange & Replacement Policy, and Shipping & Delivery Policy.

Nothing in this policy limits a mandatory consumer right that applies under the laws of the customer’s location.

Contents

1. Refund Review and Approval
2. Refund Processing Time
3. Refund Amounts, Shipping Charges, and Customs Fees
4. Order Cancellations and Modifications
5. Change of Mind
6. Wrong Item, Design, Color, or Size Sent by Us
7. Defective, Damaged, or Not-as-Described Products
8. Customer Selected the Wrong Size
9. Incorrect Personalization Submitted by the Customer
10. Lost or Undelivered Orders
11. Late Delivery
12. Failed, Refused, or Customs-Refused Deliveries
13. Late or Missing Refunds
14. Billing and Refund Support

1. Refund Review and Approval

To request a refund for a product-related issue, contact Wonder Print Shop within 30 days from the delivery date.

For a package that was never marked as delivered, report the issue within 30 days after the latest estimated delivery date.

Provide:

• Your order number;
• Your full name and the email address used for the order;
• A clear description of the issue;
• A photograph showing the full product; and
• A close-up photograph showing the affected area.

A photograph of the shipping label is not required for a print-quality or manufacturing-defect claim. A label photograph may be helpful when the wrong product was received or the package was damaged during shipping.

For a claim that Wonder Print Shop sent a garment with measurements that do not match the ordered size, provide photographs showing the garment laid flat, with the chest width and garment length displayed next to a measuring tape or ruler.

After receiving the request and required evidence, Wonder Print Shop will notify the customer by email whether the claim is approved or rejected within 2 business days.

If essential information is missing, we may request it before completing the review.

No restocking fee is charged for an approved refund or authorized return.

2. Refund Processing Time

After a refund is approved, Wonder Print Shop will process it to the original payment method within 3–5 business days.

If a physical return is required, the refund-processing period begins after the authorized return is received and inspected.

If the original payment method is no longer available, such as an expired card, we may issue store credit or use another method agreed with the customer where operationally and legally permitted.

The time required for funds to appear is controlled by the payment provider, bank, or card issuer and is separate from Wonder Print Shop’s 3–5-business-day processing period.

3. Refund Amounts, Shipping Charges, and Customs Fees

Unless stated otherwise, an approved refund applies to the affected product.

If only part of an order is affected, the refund is normally limited to:

• The amount paid for the affected product;
• Applicable taxes directly associated with that product; and
• Any eligible shipping charge directly associated with the affected product.

Original shipping charges are normally non-refundable.

Applicable original standard shipping charges may be refunded when the refund results from:

• A verified manufacturing defect;
• Damage during shipping;
• An incorrect item, design, color, or size sent by Wonder Print Shop;
• A package confirmed lost before delivery;
• Another verified fulfillment error caused by Wonder Print Shop; or
• Delivery after a specific deadline confirmed by our Support Team in writing before production began.

Premium or expedited shipping charges are not normally refundable unless the applicable service was not provided or a refund is required by law.

Import duties, value-added taxes, customs fees, brokerage charges, and other amounts collected directly by customs authorities, carriers, or third parties cannot normally be refunded by Wonder Print Shop. The customer may need to request reimbursement from the authority or provider that collected the charge.

4. Order Cancellations and Modifications

Send the request to support@wonderprintshop.com and include the order number and exact action requested.

A valid cancellation request submitted within the first 24 hours qualifies for a full refund even if production has already started.

We will make reasonable efforts to apply an item or address change submitted within the applicable period, but a change cannot be guaranteed after production, fulfillment, shipping preparation, or carrier processing has begun.

5. Change of Mind

A change-of-mind cancellation qualifies for a full refund when submitted within 24 hours of placing the order.

After the first 24 hours, a correctly made product does not qualify for a free full refund solely because the customer:

• Changed their mind;
• No longer needs the product;
• Prefers another product, design, or color;
• Does not like the style;
• Does not like a correctly selected color; or
• Does not like the fit of a product made in the selected size.

For an eligible post-24-hour change-of-mind request, Wonder Print Shop may provide one of the following primary resolutions:

• Store credit; or
• A 50% discount code toward a new order.

A physical return is not normally required.

If the issue is a wrong size selected by the customer, the one-time $15 replacement procedure in Section 8 remains available.

6. Wrong Item, Design, Color, or Size Sent by Us

If Wonder Print Shop sends a product, design, color, or size that does not match the order confirmation, contact us within 30 days of delivery.

After verification, the customer may receive one of the following primary resolutions:

• A free replacement with the correct product; or
• A full refund for the affected product.

The incorrect product normally does not need to be returned.

If Wonder Print Shop requires a physical return, we will provide written Return Authorization, confirm the correct return address, and cover the authorized return-shipping cost.

The $15 customer-selected wrong-size procedure does not apply when Wonder Print Shop sends a size different from the size shown in the order confirmation.

7. Defective, Damaged, or Not-as-Described Products

Contact Wonder Print Shop within 30 days of delivery if a product:

• Has a manufacturing defect;
• Arrives materially damaged;
• Has significantly blurry, faded, peeling, or defective printing;
• Is unusable or substantially impaired;
• Is materially different from its product description; or
• Has another verified production or fulfillment error.

Provide a photograph showing the full product and a close-up photograph showing the affected area.

• Major defect: A verified defect that prevents normal use may qualify for a free replacement or full refund.
• Minor issue: A verified issue that does not prevent normal use may qualify for a partial refund or store credit.

Minor color differences caused by screen settings, lighting, fabric, product materials, ink, or normal printing variation are not normally considered defects.

For print-on-demand products, a minor design-placement variation of up to approximately 1–2 inches from the digital mockup may fall within normal production tolerance.

A wrong color variant, substantial color discrepancy, materially misplaced design, or other significant production error remains eligible for review.

A physical return is usually not required. If Wonder Print Shop requires one, we will cover the authorized return-shipping cost.

8. Customer Selected the Wrong Size

If a product was made and shipped in the size selected by the customer but does not fit, a full refund is not available solely because of the fit.

Wonder Print Shop offers a one-time wrong-size replacement:

• The customer pays a fixed charge of $15 USD per replacement product.
• The charge covers one remake and standard replacement shipping.
• The original product does not need to be returned.
• The replacement is limited to one time for each affected product.

If Wonder Print Shop sends a size different from the size shown in the order confirmation, the customer may receive a free replacement or full refund after verification.

Additional details are available in our Exchange & Replacement Policy.

9. Incorrect Personalization Submitted by the Customer

Customers are responsible for checking all names, dates, messages, photographs, wording, numbers, and other personalized details before submitting an order.

If the product was correctly made according to the personalization information submitted by the customer, it does not qualify for a free replacement or full refund.

Wonder Print Shop may provide a 50% discount code toward a corrected replacement order.

A physical return is not required for this resolution.

If Wonder Print Shop or a production partner makes a personalization error, the customer may receive a free corrected replacement or full refund after verification.

10. Lost or Undelivered Orders

A package that was never marked as delivered and appears lost must be reported within 30 days after the latest estimated delivery date.

We may request confirmation of the shipping address and other information reasonably required for a carrier investigation.

If the shipping carrier confirms that a package was lost before delivery, the customer may receive one of the following primary resolutions:

• A free replacement; or
• A full refund.

If tracking shows “Delivered” but the customer cannot locate the package, the customer should first check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe delivery locations around the address;
• The local post office or final-mile carrier; and
• Any delivery photograph or note provided by the carrier.

A tracking status of “Delivered” does not automatically qualify the order for a refund or replacement.

Wonder Print Shop may open a carrier investigation. Any resolution will depend on the available evidence, carrier findings, tracking information, and circumstances of the shipment.

Additional procedures are stated in our Shipping & Delivery Policy.

11. Late Delivery

Required Delivery Date Confirmed in Writing

If the customer informed Wonder Print Shop of a required delivery date before production began and our Support Team expressly confirmed that deadline in writing, but the order arrived after the confirmed date, the customer may qualify for a full refund.

No Required Delivery Date Confirmed

If no specific deadline was confirmed in writing before production began, delivery after the estimated timeframe does not automatically qualify for a full refund.

Depending on the length of the delay, tracking history, carrier findings, customs status, destination, and other circumstances, the available primary resolution may be a partial refund, store credit, discount code, or another reasonable resolution.

If an order has not arrived within 30 business days from dispatch, contact Wonder Print Shop so we can investigate the shipment.

Delivery estimates and delay procedures are explained in our Shipping & Delivery Policy.

12. Failed, Refused, or Customs-Refused Deliveries

An automatic full refund is not available when delivery fails because the customer:

• Provided an incorrect, incomplete, restricted, or undeliverable address;
• Was unavailable for delivery;
• Refused the package;
• Failed to collect the package;
• Failed to respond to the carrier;
• Failed to provide information required for delivery or customs clearance;
• Did not pay applicable customs duties, taxes, or carrier charges;
• Refused or failed to complete customs-clearance procedures; or
• Otherwise failed to cooperate with reasonable carrier requirements.

Depending on package recovery, product condition, shipping charges, customs fees, carrier costs, and other expenses already incurred, Wonder Print Shop may provide one of the following primary resolutions:

• A partial refund;
• Store credit;
• A discount code; or
• Reshipment subject to additional shipping, customs, handling, or remake charges.

13. Late or Missing Refunds

If Wonder Print Shop has confirmed that a refund was processed but the funds have not appeared:

1. Check the original payment account again.
2. Review pending and reversed transactions.
3. Contact PayPal, the bank, or the card issuer and ask whether the refund is pending.
4. Allow the applicable posting period: 3–5 business days for PayPal or 10–15 business days for a credit or debit card.
5. If the applicable period has passed and the provider cannot locate the refund, contact Wonder Print Shop with the order number and refund confirmation.

Email support@wonderprintshop.com for further assistance.

14. Billing and Refund Support

For refund requests, billing questions, cancellation requests, late refunds, or questions about this policy, contact: