Exchange & Replacement Policy

Last updated: August 3, 2026

This Exchange & Replacement Policy applies to purchases made from Wonder Print Shop. Wonder Print Shop is a brand of KONIC LLC.

We want every customer to receive the correct product in good condition. If there is a verified problem with an order, we may provide a replacement, refund, partial refund, store credit, or discount code, depending on the cause and severity of the issue.

Because many Wonder Print Shop products are custom-made or printed after an order is placed, exchanges and replacements are subject to the procedures and time limits stated below.

Nothing in this policy limits any mandatory consumer right available under applicable law.

Restocking fee: Wonder Print Shop does not charge a restocking fee for an approved claim or authorized return.

1. Wrong Item, Design, Color, or Size Sent by Us

If Wonder Print Shop sends an item, design, color, or size that does not match the order confirmation, contact us within 30 days of delivery.

After the error is verified, the customer may receive one of the following primary resolutions:

• A free replacement with the correct product; or
• A full refund for the affected product.

The incorrect product normally does not need to be returned.

If Wonder Print Shop requires a physical return, we will provide written Return Authorization, confirm the correct return address, and cover the authorized return-shipping cost.

The $15 customer-selected wrong-size procedure in Section 7 does not apply when Wonder Print Shop sends a size different from the size shown in the order confirmation.

2. Missing Items

If one or more products are missing from a delivered package, contact us within 30 days of delivery.

Please provide photographs showing:

• All products received;
• The complete contents of the package; and
• The original packaging.

A photograph of the shipping label is not required, but it may help us identify the shipment and fulfillment record.

After verification, the customer may receive one of the following primary resolutions:

• Free shipment of the missing product; or
• A full refund for the missing product.

3. Defective, Damaged, or Poor Print Quality

Contact Wonder Print Shop within 30 days of delivery if a product arrives with a manufacturing defect, material damage, or poor print quality.

Examples may include:

• Torn fabric or broken components;
• A materially blurry or faded print;
• Peeling or cracking present upon delivery;
• A substantial manufacturing flaw;
• An unusable product; or
• A product materially different from its description.

Provide a photograph showing the full product and a close-up photograph showing the affected area.

A photograph of the shipping label is not required for a print-quality or manufacturing-defect claim.

• Major defect: A verified defect that prevents normal use may qualify for a free replacement or full refund.
• Minor issue: A verified issue that does not prevent normal use may qualify for a partial refund or store credit.

A physical return is usually not required. If we require one, Wonder Print Shop will cover the authorized return-shipping cost.

4. Color Differences and Print Placement

The color of a physical product may appear slightly different from website images because of screen settings, display calibration, lighting, fabric, product materials, ink, or normal printing variations.

A minor color difference caused by these factors is not normally considered a defect.

For print-on-demand products, a design-placement variation of up to approximately 1–2 inches from the digital mockup may fall within normal production tolerance, provided the product remains correctly made and usable.

A substantial color discrepancy, materially misplaced design, incorrect orientation, or other significant production error remains eligible for review.

A wrong color variant is different from a normal color variation. For example, receiving a blue product after ordering a black product is treated as an incorrect item under Section 1.

5. Damage During Shipping

If a package or product is damaged during shipping, contact us within 30 days of delivery.

Where available, provide photographs showing:

• The outside of the shipping package;
• The internal packaging materials;
• The full product; and
• A close-up of the damaged area.

A photograph of the shipping label is not required, but it may assist with a carrier claim.

A verified major shipping-damage claim may qualify for a free replacement or full refund.

If the product remains usable and the damage is minor, the available resolution may be a partial refund or store credit.

If Wonder Print Shop requires the damaged product to be returned, we will cover the authorized return-shipping cost.

6. Personalized Products

Personalization Error Caused by Wonder Print Shop

If Wonder Print Shop, our website, production team, or manufacturing partner produces personalization that does not match the information submitted and confirmed in the order, the customer may receive:

• A corrected replacement free of charge; or
• A full refund for the affected product.

A return is usually not required.

Incorrect Personalization Submitted by the Customer

Customers are responsible for checking all names, dates, wording, numbers, photographs, messages, and other personalized details before submitting an order.

If the product was correctly made according to the personalization information submitted by the customer, it does not qualify for a free replacement or full refund.

Wonder Print Shop may provide a 50% discount code toward a corrected replacement order.

A physical return is not required for this resolution.

7. Customer Selected the Wrong Size

If the product was made and shipped in the size selected by the customer but does not fit, Wonder Print Shop offers a one-time wrong-size replacement.

• The customer pays a fixed charge of $15 USD per replacement product.
• The charge covers one remake and standard replacement shipping.
• The original product does not need to be returned.
• The customer may keep, donate, or responsibly dispose of the original product.
• The replacement is limited to one time for each affected product.

If the replacement product itself arrives defective, damaged, or incorrect, that is treated as a separate product issue under this policy.

If Wonder Print Shop sends a size different from the size shown in the order confirmation, the customer may receive a free replacement or full refund.

8. Change of Mind and Order Cancellation

A customer may cancel an order for a full refund by contacting Wonder Print Shop within 24 hours of placing the order.

A valid cancellation request submitted within the 24-hour period will be honored even if production has already started.

Requests to change the size, color, or design must also be submitted within 24 hours of ordering.

After the first 24 hours, a correctly made product does not qualify for a free refund solely because the customer:

• Changed their mind;
• No longer needs the product;
• Prefers another product;
• Does not like the style;
• Does not like the correctly selected color; or
• Does not like the fit of a correctly made product.

For a post-24-hour change-of-mind request, Wonder Print Shop may provide one of the following primary resolutions:

• Store credit; or
• A 50% discount code toward another order.

A physical return is not normally required.

If the issue is a size selected incorrectly by the customer, the one-time $15 replacement in Section 7 remains available.

9. Lost Orders

If a package was never marked as delivered and appears lost, report the issue within 30 days after the latest estimated delivery date.

We may ask the customer to confirm the shipping address and provide information reasonably required for a carrier investigation.

If the carrier confirms that the package was lost before delivery, the customer may receive one of the following primary resolutions:

• A free replacement; or
• A full refund.

If tracking has stopped updating for an extended period, contact support@wonderprintshop.com so we can investigate.

10. Delivered but Not Received

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe delivery locations around the address;
• The local post office or final-mile carrier; and
• Any delivery photograph or location note provided by the carrier.

If the package still cannot be located, contact Wonder Print Shop promptly.

Where appropriate, we may open an investigation with the shipping carrier.

A tracking status of “Delivered” does not automatically qualify an order for a refund or replacement. Any resolution will depend on the available evidence, carrier findings, and circumstances of the shipment.

11. Late Delivery

Required Delivery Date Confirmed in Writing

If the customer informed Wonder Print Shop of a required delivery date before production began and our Support Team expressly confirmed that deadline in writing, but the order arrived after the confirmed date, the customer may qualify for a full refund.

No Required Delivery Date Confirmed

If no specific deadline was confirmed in writing before production began, delivery after the estimated timeframe does not automatically qualify for a full refund.

Depending on the length of the delay, tracking information, carrier findings, destination, and circumstances, the available resolution may be a partial refund, store credit, discount code, or another reasonable resolution.

If an order has not arrived within 30 business days from dispatch, contact Wonder Print Shop so we can investigate.

Additional delivery information is available in our Shipping & Delivery Policy.

12. Incorrect Shipping Address

Address-Change Requests

A request to change the shipping address must be submitted within 48 hours of placing the order.

If the order has not been dispatched, Wonder Print Shop will make a reasonable effort to update the address without charge.

An address change cannot be guaranteed after the order has entered production, fulfillment, shipping preparation, or carrier possession.

Send the order number and complete corrected address to support@wonderprintshop.com.

Order Already Dispatched

If the order has already been transferred to a carrier, we may assist with a correction or redirection request where available, but we cannot guarantee that the carrier will approve or complete it.

If a product must be remade and shipped again because the customer supplied an incorrect, incomplete, or undeliverable address, the customer may be responsible for the applicable remake and shipping charges.

13. Refused or Uncooperative Deliveries

An automatic full refund is not available when delivery fails because the customer:

• Refuses the package;
• Does not respond to the carrier;
• Does not collect the package;
• Provides an incorrect or incomplete address;
• Does not provide information required for delivery;
• Does not pay applicable customs duties, taxes, or carrier charges;
• Does not complete customs-clearance procedures; or
• Otherwise fails to cooperate with reasonable carrier requirements.

Depending on the package status, product recovery, carrier charges, customs charges, and costs already incurred, Wonder Print Shop may provide a partial refund, store credit, discount code, or reshipment subject to additional charges.

14. Physical Returns and Return Shipping Costs

Most approved claims are resolved without requiring the original product to be returned.

A physical return is required only when Wonder Print Shop determines that a return is reasonably necessary and provides written authorization.

If a physical return is authorized, the product must generally be:

• Unworn, except for a brief fit check;
• Unwashed;
• Unaltered;
• Unused beyond a reasonable fit check;
• Returned with original tags attached, where applicable; and
• Packed in the original packaging where reasonably available.

• Wonder Print Shop error or verified product issue: If we require a return because of a verified defect, shipping damage, incorrect item, incorrect design, incorrect color, incorrect size, or another error caused by us, Wonder Print Shop will cover the authorized return-shipping cost.
• Approved goodwill return: If the customer requests a return that Wonder Print Shop is not otherwise required to accept and we approve it in writing as a one-time courtesy, the customer is responsible for return shipping and any applicable customs or carrier charges.

A goodwill return does not create a general right to return a custom-made product because of a change of mind, personal preference, or an incorrect size selected by the customer.

No restocking fee is charged for an approved return.

The exact authorized return address will be provided by email. Return instructions may vary according to the customer’s location, product, fulfillment facility, and reason for return.

15. How Claims Are Reviewed

Each claim is reviewed using the available information, which may include:

• The order confirmation;
• The customer’s description of the issue;
• Photographs or videos;
• Product condition;
• Product measurements;
• Tracking and delivery records;
• Carrier findings;
• Production or fulfillment records; and
• Other information reasonably required to verify the claim.

After we receive the claim and required evidence, Wonder Print Shop will email an approval or rejection decision within 2 business days.

If required information is missing, we may request it before completing the review.

16. Refund Processing Time

If a refund is approved, Wonder Print Shop will process it to the original payment method within 3–5 business days.

If a physical return is required, the refund-processing period begins after the authorized return is received and inspected.

The time required for funds to appear is controlled by the payment provider, bank, or card issuer and is separate from Wonder Print Shop’s processing period.

Original shipping charges are normally non-refundable.

Applicable original standard shipping charges may be refunded when the resolution results from:

• A verified product defect;
• Shipping damage;
• An incorrect item sent by Wonder Print Shop;
• A package confirmed lost before delivery; or
• Delivery after a specific deadline confirmed in writing before production began.

Import duties, value-added taxes, customs fees, brokerage fees, and charges collected directly by customs authorities, carriers, or other third parties cannot normally be refunded by Wonder Print Shop.

17. Contact Information

For replacement requests, product claims, order corrections, or questions about this policy, contact: