Help Center

Last updated: August 3, 2026

Welcome to the Wonder Print Shop Help Center. Wonder Print Shop is a brand of KONIC LLC.

Below are answers to common questions about ordering, production, shipping, replacements, returns, and refunds. For complete terms, review our Shipping & Delivery Policy, Return Policy, Refund Policy, and Exchange & Replacement Policy.

1. Before Placing an Order

How much does shipping cost?

Shipping costs depend on the delivery destination, products ordered, package size, and shipping method selected.

Available shipping methods and the applicable price will be displayed at checkout before payment. Published rates and destination-specific information are available in our Shipping & Delivery Policy.

How long does delivery take?

Because our products are made to order, processing generally takes between 3 and 10 business days, depending on the product category:

• Apparel: 3–5 business days;
• Accessories: 5–7 business days;
• Footwear: 5–10 business days; and
• Home décor: 5–10 business days.

Shipping transit time depends on the destination and shipping method selected. Delivery estimates are not guaranteed unless our Support Team confirms a specific deadline in writing before production begins.

See our Shipping & Delivery Policy for destination-specific estimates.

How do I select the correct size?

Review the size chart shown on the applicable product page before ordering. Product sizing may differ between product types, manufacturers, and styles.

If you need assistance, email support@wonderprintshop.com before submitting the order.

Customers are responsible for selecting the correct size. If a product is made and shipped in the selected size but does not fit, the one-time $15 wrong-size replacement procedure may be available.

How can I obtain a discount code?

Discounts may be available for first-time customers, promotional campaigns, or qualifying bulk orders.

Email support@wonderprintshop.com to ask about offers that may currently apply.

Discount availability, eligibility, value, and expiration may vary. Unless expressly stated otherwise, discount codes cannot be combined.

Can I order a personalized product?

Personalization options are displayed on eligible product pages.

Before submitting the order, carefully review all names, dates, wording, photographs, numbers, messages, and other custom details. If a product is correctly made according to information submitted by the customer, it does not qualify for a free replacement or full refund because the submitted personalization was incorrect.

2. After Placing an Order

How can I cancel my order?

You may cancel an order for a full refund by contacting Wonder Print Shop within 24 hours of placing the order.

A valid cancellation request received within the first 24 hours will be honored even if production has already started.

Email support@wonderprintshop.com and include the order number and cancellation request.

See our Refund Policy for complete details.

How can I modify my order?

• Size, color, or design changes: Submit the request within 24 hours of ordering.
• Shipping-address changes: Submit the request within 48 hours of ordering.

Email support@wonderprintshop.com with the order number and exact requested change.

We will make a reasonable effort to apply an eligible change, but modifications cannot be guaranteed after production, fulfillment, shipping preparation, or carrier processing has started.

I selected the wrong size. What can I do?

If a product was made and shipped in the size selected but does not fit, Wonder Print Shop offers a one-time wrong-size replacement:

• The customer pays $15 USD per replacement product;
• The charge covers one remake and standard replacement shipping;
• The original product does not need to be returned; and
• The replacement is limited to one time for each affected product.

The $15 procedure applies only when the customer selected the wrong size. It does not apply to color, design, personalization, defects, shipping damage, or a size sent incorrectly by Wonder Print Shop.

If we sent a size different from the size shown in the order confirmation, the customer may receive a free replacement or full refund after verification.

See our Exchange & Replacement Policy.

Can I ship one order to multiple addresses?

Only one shipping address is supported for each order.

If products must be delivered to different locations, place a separate order for each delivery address.

3. Shipping and Delivery

How do I track my order?

A tracking number and tracking link will be sent by email after the order has been dispatched.

Please allow a short period for the carrier’s first scan to appear. Tracking may update slowly during international transport, customs clearance, carrier handoffs, peak shipping periods, or final-mile delivery.

What should I do if tracking has stopped updating?

Temporary tracking pauses can occur during international transit, customs processing, or carrier transfers.

If the order has not arrived within 30 business days from dispatch, email support@wonderprintshop.com so we can investigate.

What should I do if my package appears lost?

If a package was never marked as delivered, report the issue within 30 days after the latest estimated delivery date.

If the shipping carrier confirms that the package was lost before delivery, the customer may choose one primary resolution:

• A free replacement; or
• A full refund.

Tracking says “Delivered,” but I cannot find the package. What should I do?

First check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe delivery locations around the address;
• The local post office or final-mile carrier; and
• Any delivery photograph or note supplied by the carrier.

If the package still cannot be located, contact Wonder Print Shop promptly.

A tracking status of “Delivered” does not automatically qualify an order for a refund or replacement. Where appropriate, we will open a carrier investigation and review the available tracking information, delivery evidence, carrier findings, and circumstances.

Will I need to pay customs duties or taxes?

International orders may be subject to import duties, value-added taxes, customs-clearance charges, brokerage fees, or local carrier charges.

Unless checkout expressly states that these amounts are included, the recipient is responsible for charges imposed by the destination country, customs authority, or carrier.

Additional information is available in our Shipping & Delivery Policy.

4. Returns, Replacements, and Refunds

What should I do if my product arrives incorrect, damaged, or defective?

Contact Wonder Print Shop within 30 days from delivery and provide:

• Your order number;
• A clear description of the issue;
• A photograph showing the full product; and
• A close-up photograph showing the affected area.

A photograph of the shipping label is not required for a print-quality or manufacturing-defect claim. It may be helpful for a wrong-item or shipping-damage claim.

For a verified error caused by Wonder Print Shop, the primary resolution may be a free replacement or full refund. A physical return is normally not required.

See our Exchange & Replacement Policy.

How quickly will my claim be reviewed?

After receiving the claim and required evidence, Wonder Print Shop will email an approval or rejection decision within 2 business days.

If information is missing, we may request it before completing the review.

Do I need to return the original product?

Most approved claims are resolved without requiring the original product to be returned.

In limited cases, Wonder Print Shop may require a physical return before completing a resolution.

Unauthorized packages or packages sent to an unconfirmed address may not be processed.

Do you charge a restocking fee?

No. Wonder Print Shop does not charge a restocking fee for an approved claim or authorized return.

Can I return a correctly made product because I changed my mind?

A change-of-mind cancellation qualifies for a full refund when submitted within 24 hours of ordering.

After the first 24 hours, a correctly made product does not qualify for a free full refund solely because the customer changed their mind, no longer needs the product, prefers another product, or does not like the style or fit.

For an eligible post-24-hour change-of-mind request, Wonder Print Shop may provide:

• Store credit; or
• A 50% discount code toward a new order.

What happens if I entered incorrect personalization?

If a product was correctly made according to personalization information submitted by the customer, a free replacement or full refund is not available.

Wonder Print Shop may provide a 50% discount code toward a corrected replacement order.

If the personalization error was caused by Wonder Print Shop or a production partner, the customer may receive a free corrected replacement or full refund after verification.

How long do refunds take?

After approval, Wonder Print Shop processes a refund to the original payment method within 3–5 business days.

After processing:

• PayPal: Funds generally appear within 3–5 business days.
• Credit or debit card: The card issuer may take 10–15 business days to post the refund.

The time required for funds to appear is controlled by the payment provider and is separate from our refund-processing period.

See our Refund Policy.

5. Payment

Which payment methods are accepted?

Wonder Print Shop accepts the payment methods displayed at checkout, which may include:

• Visa;
• Mastercard;
• American Express;
• Discover;
• PayPal; and
• Other payment methods made available through our checkout provider.

The payment options displayed at checkout at the time of purchase determine which methods are currently available.

Which payment methods are not accepted?

Unless expressly displayed at checkout, Wonder Print Shop does not accept:

• Personal checks;
• Electronic checks;
• Bitcoin or other cryptocurrency;
• Money orders; or
• Wire transfers.

Is payment information secure?

Payments are processed through third-party payment providers. Wonder Print Shop does not directly store complete payment-card numbers on its own servers.

Additional information about personal data is available in our Privacy Policy.

6. Contact Customer Support

For order assistance, sizing questions, cancellations, address changes, shipping investigations, product claims, or refund questions, contact:

Related policies:

• Shipping & Delivery Policy
• Return Policy
• Refund Policy
• Exchange & Replacement Policy
• Terms of Service
• Privacy Policy