Shipping Policy

Last updated: August 3, 2026

This Shipping & Delivery Policy applies to all orders placed with Wonder Print Shop, a brand of KONIC LLC. Because many of our products are custom-made or printed after an order is placed, the total delivery period includes both production time and shipping transit time.

1. Processing and Production Time

Processing time does not include shipping transit time. The following estimates may be used to calculate when an order is expected to be dispatched.

Processing may include artwork preparation, printing, manufacturing, quality inspection, packing, and transfer to the shipping carrier.

Processing may take longer during public holidays, peak shopping periods, unusually high production volumes, or other periods of operational disruption.

2. Regional Delivery Information

Exact shipping times depend on the delivery region, carrier availability, customs procedures, and final-mile delivery conditions.

• Major cities and urban areas: Packages may arrive near the earlier end of the estimated delivery window.
• Suburban and rural areas: Standard delivery estimates apply, but local postal routing may require the full estimated timeframe.
• Remote and non-contiguous territories: Deliveries to Alaska, Hawaii, offshore territories, remote parts of Australia, and other limited-service areas may require additional time or remote-delivery charges.

Delivery estimates are not guaranteed unless Wonder Print Shop expressly confirms a specific delivery deadline in writing before production begins.

3. United States Shipping

Shipping charges are displayed in USD. Available shipping methods may depend on the products ordered, package size, delivery address, and the options shown at checkout.

4. Special Countries and Territories

Specific carriers, prices, and delivery estimates apply to certain destinations.

5. Australia Shipping

Major Cities and Urban Areas

Remote Areas in Australia

If Expedited Shipping is selected for an address classified as remote, an additional $10.00 USD remote-delivery fee applies.

Customers in remote areas may choose Standard or Economy Shipping, which may be fulfilled through Australia Post, to avoid the additional expedited remote-area charge.

To ask whether an Australian address is classified as remote, email support@wonderprintshop.com.

6. Other Countries

All processing and delivery times are estimates. Actual delivery may be affected by public holidays, peak seasons, severe weather, customs clearance, carrier delays, regional restrictions, or other circumstances outside our reasonable control.

7. Address Changes and Delivery Restrictions

Customers are responsible for providing a complete, correct, and deliverable shipping address at checkout.

To request a change, email support@wonderprintshop.com and include your order number and complete corrected address.

PO Boxes and APO/FPO Addresses

• Wonder Print Shop does not deliver to APO/FPO addresses.
• PO Box delivery may be accepted when supported by the available carrier.
• Expedited Shipping and DHL are not available for PO Box deliveries.
• A complete, verified physical street address is required for DHL shipments.

Multiple Delivery Addresses

Only one delivery address is supported per order. Customers must place separate orders when products need to be delivered to different addresses.

A free replacement or refund is not automatic when delivery fails because the customer submitted an incorrect, incomplete, restricted, or undeliverable address.

8. Taxes, Duties, and Customs

Orders shipped to the European Union, United Kingdom, Canada, and other international destinations may be subject to import duties, value-added taxes, tariffs, customs-clearance fees, brokerage charges, or local carrier fees.

Unless checkout expressly states that these charges are included, international orders may be shipped on a Delivery Duty Unpaid (DDU) or similar basis.

The recipient is responsible for charges imposed by the destination country, customs authority, or carrier.

If DHL Express is selected, the package may undergo expedited customs clearance. DHL may require payment of applicable taxes, duties, or fees before delivery.

Standard shipping may use local postal clearance procedures and may cost less, but it can require additional transit or customs-processing time.

Customers should contact their local customs authority for information about possible import charges.

9. Order Tracking

A tracking number and tracking link will be sent by email after the order has been dispatched.

Please allow a short period after dispatch for the carrier’s first tracking scan to appear.

Tracking may update slowly or temporarily stop during:

• Carrier handoffs;
• International transportation;
• Customs clearance;
• Peak shipping periods;
• Regional disruptions; or
• Final-mile delivery.

A tracking estimate is not a guaranteed delivery commitment unless Wonder Print Shop has separately confirmed a specific delivery deadline in writing.

10. Delayed or Lost Orders

A shipping delay does not automatically qualify an order for a refund or replacement. We will review the tracking history, carrier information, customs status, destination, and any written delivery commitment.

A lost or never-delivered order must be reported within 30 days after the latest estimated delivery date.

If the carrier confirms that a package was lost before delivery, Wonder Print Shop will provide one primary resolution, which may be:

• A free replacement; or
• A full refund.

Claims submitted after the reporting window may be declined if carrier records or investigation options are no longer available.

Refund eligibility is governed by our Refund Policy. Return procedures are governed by our Return Policy.

11. Delivered but Not Received

A carrier status of “Delivered” does not automatically qualify an order for a refund or replacement.

Before contacting us, please check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe locations around the delivery address;
• The local post office or final-mile carrier; and
• Any delivery photograph or note supplied by the carrier.

If the package still cannot be located, email support@wonderprintshop.com.

We may open a carrier investigation. Any resolution will depend on the available tracking information, delivery evidence, carrier findings, and circumstances of the case.

12. Failed, Refused, or Unclaimed Deliveries

A package may be delayed, returned, abandoned, or destroyed when delivery fails because of:

• An incorrect or incomplete address;
• An unavailable recipient;
• Restricted access to the delivery location;
• Refusal of the package;
• Failure to collect the package;
• Unpaid customs duties, taxes, or carrier charges;
• Failure to provide requested customs information; or
• Failure to cooperate with carrier delivery procedures.

These circumstances do not automatically qualify the order for a full refund.

Depending on whether the package and product can be recovered, the available primary resolution may be a partial refund, store credit, discount code, or reshipment subject to additional shipping, customs, or handling charges.

13. Contact Information

For shipping questions, tracking assistance, address corrections, delayed orders, or delivery investigations, contact: