Return Policy

Last updated: August 3, 2026

This Return Policy applies to purchases made from Wonder Print Shop. Wonder Print Shop is a brand of KONIC LLC.

Wonder Print Shop operates on a made-to-order model. Many products are printed, personalized, or manufactured specifically for the customer after an order is placed. This policy explains when a physical return may be required and when an issue may be resolved without returning the original product.

This Return Policy works together with our Refund Policy, Exchange & Replacement Policy, and Shipping & Delivery Policy.

Nothing in this policy limits a mandatory consumer right that applies under the laws of the customer’s location.

1. Return Request Window

For an eligible claim relating to a delivered product, contact our Support Team within 30 days from the delivery date.

For a package that was never marked as delivered, report the issue within 30 days after the latest estimated delivery date. Lost-order and delivery-investigation procedures are explained in our Shipping & Delivery Policy.

To request a return, replacement, or other resolution, provide:

• Your order number;
• Your full name and the email address used for the order;
• A clear description of the issue;
• A clear photograph showing the full product; and
• A close-up photograph showing the affected area.

A photograph of the shipping label is not required for a print-quality or manufacturing-defect claim. A shipping-label photograph may be helpful for a wrong-item or shipping-damage claim.

For a claim that Wonder Print Shop sent a garment with measurements that do not match the ordered size, lay the garment flat and provide photographs showing the chest width and garment length next to a measuring tape or ruler.

After we receive the claim and required evidence, we will notify the customer by email whether the claim is approved or rejected within 2 business days.

If essential information is missing, we may request it before completing the review.

European Union Cooling-Off Rights

Customers located in the European Union may have a statutory right to withdraw from certain purchases within 14 days, subject to applicable conditions and exceptions.

This statutory cooling-off right may not apply to products made to the customer’s specifications or clearly personalized, including qualifying personalized and custom-made products.

Nothing in this policy is intended to exclude a mandatory right that cannot lawfully be excluded. An EU customer who believes a statutory withdrawal right applies should contact support@wonderprintshop.com before returning a product.

2. Cases That Do Not Require a Return

Most verified product issues can be resolved without requiring the original product to be physically returned.

A physical return is normally not required when:

• Wonder Print Shop sent the wrong item, design, color, or size;
• A product has a verified manufacturing defect;
• A product has verified poor print quality;
• A product was damaged during shipping;
• A product is materially different from the confirmed order;
• Personalization is incorrect because of an error by Wonder Print Shop or a production partner;
• The customer uses the one-time $15 wrong-size replacement procedure;
• A customer personalization error is resolved with a 50% discount code; or
• A post-24-hour change-of-mind request is resolved with store credit or a 50% discount code.

After reviewing the claim, Wonder Print Shop will confirm the applicable primary resolution. Depending on the issue, the resolution may be a replacement, full refund, partial refund, store credit, or discount code.

3. Customer Selected the Wrong Size

If a product was made and shipped in the size selected by the customer but does not fit, Wonder Print Shop offers a one-time wrong-size replacement.

• The customer pays a fixed charge of $15 USD per replacement product.
• The charge covers one remake and standard replacement shipping.
• The original product does not need to be returned.
• The customer may keep, donate, or responsibly dispose of the original product.
• The replacement is limited to one time for each affected product.

If Wonder Print Shop sends a size different from the size shown in the order confirmation, the customer may receive a free replacement or full refund after verification.

If a wrong-size replacement itself arrives defective, damaged, or incorrect, that is treated as a separate product issue under our Exchange & Replacement Policy.

4. Change-of-Mind Requests

A customer may cancel an order for a full refund by contacting Wonder Print Shop within 24 hours of placing the order.

A valid cancellation request received within the first 24 hours will be honored even if production has already started.

After the first 24 hours, a correctly made product does not qualify for a free full refund solely because the customer:

• Changed their mind;
• No longer needs the product;
• Prefers another product, color, or design;
• Does not like the style;
• Does not like the correctly selected color; or
• Does not like the fit of a product made in the selected size.

For an eligible post-24-hour change-of-mind request, Wonder Print Shop may provide one of the following primary resolutions:

• Store credit; or
• A 50% discount code toward a new order.

A physical return is not normally required for these resolutions.

If the issue is a wrong size selected by the customer, the one-time $15 replacement procedure in Section 3 remains available.

5. When a Physical Return Is Required

In limited cases, Wonder Print Shop may require a physical return before completing a refund or another resolution.

A physical return may be requested when reasonably necessary to:

• Inspect a product or verify the condition of an item;
• Investigate a claim;
• Prevent or investigate suspected fraud or policy abuse;
• Recover an incorrectly shipped product;
• Comply with a production partner or carrier requirement; or
• Complete another approved resolution.

Do not send a product back unless you have received written Return Authorization and confirmation of the correct return address.

If a physical return is authorized, the product must generally:

• Be unworn, except for a brief fit check;
• Be unwashed;
• Be unaltered;
• Be free from stains, odors, customer-caused damage, or signs of extended use;
• Include original tags where applicable;
• Include the original packaging where reasonably available; and
• Be returned with the order number and Return Authorization information.

A customer may try on apparel briefly to check the fit. A brief fit check does not make the product ineligible, provided it remains clean, unwashed, unaltered, and otherwise in returnable condition.

6. Non-Returnable Items and European Union Rights

Except where a product is defective, damaged, incorrect, materially not as described, or covered by a mandatory legal right, the following products are not eligible for voluntary physical return:

• Gift cards;
• Correctly made personalized or custom products;
• Correctly made products subject only to a post-24-hour change of mind;
• Products made in the size, color, or design selected by the customer;
• Products that have been washed;
• Products that have been altered;
• Products used beyond a brief fit check;
• Products damaged after delivery through misuse, improper handling, or failure to follow care instructions;
• Unauthorized returns; and
• Sale, clearance, discounted, or final-sale products.

A sale, clearance, discounted, or final-sale designation does not remove coverage for a product that arrives defective, damaged, incorrect, materially not as described, or incorrectly personalized because of an error by Wonder Print Shop.

A correctly made personalized or custom product may be exempt from the European Union statutory cooling-off right where the product was made to the customer’s specifications or was clearly personalized.

European Union customers should contact support@wonderprintshop.com before sending any product.

7. Physical Return Process

1. Contact Support. Email support@wonderprintshop.com within the applicable claim period. Include the order number, reason for the request, and required photographs.

2. Claim review. After receiving all required information, Wonder Print Shop will email an approval or rejection decision within 2 business days.

3. Receive Return Authorization. If a physical return is required, we will provide written instructions, a Return Authorization number or equivalent written approval, and the correct return address.

4. Prepare the product. Pack the product securely and include the order number and Return Authorization information as instructed.

5. Ship the authorized return. Use a trackable shipping service and retain the shipping receipt and tracking number.

6. Send the tracking information. Email the tracking number to support@wonderprintshop.com.

Return instructions and the authorized return address may vary according to the customer’s location, product, production facility, and reason for return.

8. Return Shipping and Restocking Fees

Wonder Print Shop does not charge a restocking fee for an approved return.

• Wonder Print Shop error or verified product issue: If we require a physical return because of a verified manufacturing defect, shipping damage, incorrect item, incorrect design, incorrect color, incorrect size, or another error caused by Wonder Print Shop, we will cover the authorized return-shipping cost.

• Approved goodwill exception: If the customer requests a physical return that Wonder Print Shop is not otherwise required to accept and we approve it in writing as a one-time courtesy, the customer is responsible for the return-shipping cost and any applicable customs, duties, taxes, or carrier charges.

We will confirm responsibility for return-shipping costs in writing before the customer sends the product.

An approved goodwill exception does not create a general right to return a made-to-order product because of a change of mind, incorrect size selection, or personal preference.

The one-time $15 customer-selected wrong-size replacement does not require the original product to be returned.

9. Refund Timeline and Shipping Charges

After an eligible return or photo-based claim is approved, Wonder Print Shop will process the refund to the original payment method within 3–5 business days.

If a physical return is required, the refund-processing period begins after the authorized return is received and inspected.

The time required for funds to appear is controlled by the payment provider, bank, or card issuer and is separate from Wonder Print Shop’s refund-processing period.

Original shipping charges are normally non-refundable.

Applicable original standard shipping charges may be refunded when the resolution results from:

• A verified manufacturing defect;
• Damage during shipping;
• An incorrect product sent by Wonder Print Shop;
• A package confirmed lost before delivery;
• Another verified error caused by Wonder Print Shop; or
• Delivery after a specific deadline that our Support Team confirmed in writing before production began.

If only part of an order is affected, the refund is normally limited to the affected product and any eligible shipping charge directly associated with it.

Premium or expedited shipping charges are not normally refundable unless the applicable service was not provided or a refund is required by law.

Import duties, value-added taxes, customs fees, brokerage fees, and other amounts collected directly by customs authorities, carriers, or third parties cannot normally be refunded by Wonder Print Shop.

Additional refund rules are provided in our Refund Policy.

10. Return Instructions and Contact Information